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A word from us

From Animal Sheltering magazine Summer 2019

Amanda Arrington meets a new friend in the YK Delta region of Alaska, where Pets for Life supports work to increase access to pet resources in remote villages.

In my team's work on Pets for Life—our initiative that does door-to-door outreach in underserved communities, offering free pet care resources, services and information—one of the most common questions we get is how to fundraise for and sustain support for such programming. Beyond building the organization’s basic fundraising skills, it’s important for everyone involved to understand how companion animal welfare is connected to larger systemic and institutional challenges for people and their pets—issues like poverty, segregation, housing insecurity and resource inequity.

That understanding has to flow into how we speak to those we serve, to each other as advocates and service providers, and to our supporters and donors and the general public. The narratives we create have genuine influence—and it is all too easy for our messaging to fall into the trap of creating extremely narrow definitions of who is capable of compassion or what compassion must look like.

I see this struggle regularly. We don’t always realize how our personal biases and assumptions can perpetuate dangerous myths about people. Take, for example, a common discussion around tethered dogs. What we often hear asked is, “Why would someone have a dog if they are just going to cruelly leave him chained up outside?” Instead of assuming that the owner is negligent or cruel, here’s a challenge: Try to understand the owner’s situation. Ask questions like: Does the person rent their home and have limitations from their landlord? Is the caretaker a senior with mobility issues? Does the dog have behavior issues? Is there a fence that needs expensive repairs?

If we’re truly open to the answers, we’ll often develop a more complete picture, and our response—in both programming and messaging—will likely be less judgmental and more effective.

Even when we’re operating direct care programs, we sometimes still contribute to and maintain the systems that initially produced harmful stereotypes and inequities. Having someone to root against can be galvanizing, but in our work, we often find there isn’t a clear-cut villain. For example, perhaps that thin dog isn’t being neglected and instead just needs a prescription dewormer that her owner hasn't been able to provide due to lack of access to veterinary care. Perhaps that surrendered cat lost his home when his owner was evicted due to gentrification and subsequently was unable to find pet-friendly, affordable housing.

Our messaging has both small and large impacts and can either isolate people or bring them together. Over time, the individual stories we tell become our organization’s identity. In aggregate, these stories can help define our field as a whole.

In the comments section of most animal welfare organizations’ social media pages, you’ll see some angry language about how cruel people are. It’s important to ask if we may be fanning those flames. Are we taking the time to consider our stories with an open, balanced mindset? Or are we automatically reaching for familiar, traditional messages that can create or validate division?

“Our messaging has both small and large impacts and can either isolate people or bring them together.”

When you are thoughtful and intentional in communication, funding will flow from that vision and thought leadership. Framing your philosophy around inclusion and equity will not only engage longtime donors in a fresh way, but also open doors to nontraditional supporters and new donors invested in ensuring access to resources for all pet owners and advancing social justice in the companion animal welfare field.

Learn more about Pets for Life at

About the Author

Amanda Arrington is the Director of the groundbreaking Pets for Life program of The Humane Society of the United States. Under Amanda’s leadership, teams working in Los Angeles, Philadelphia and 30 mentorship markets across the country are serving people and pets in underserved communities, ensuring access to pet care services and information for everyone regardless of geography or socio-economic challenges.  Amanda is also the founder of Beyond Fences based in Durham, NC.  Her work fuels compassion, fairness and equality for all people, pets and communities.